Business Context & Design Challenge:
With an IT department of more than 2,000 people struggling to balance a highly-standardized development approach with the ambiguous demands for HealthTech innovation, a more comprehensive set of flexible approaches was needed to achieve product success..
Working with members of the Global UX Team, IT leadership, and executive stakeholders, I was tasked with forming a more modernized set of IT product development policies. During this process, I worked collaboratively with subject-matter experts to outline product strategies that identified market factors, minimized risk and waste according to those conditions, and provided educational resources to leverage these updated approaches.
Project Profile & UX Strategic Approach:
With several disciplines contributing to this leadership & mentoring effort, I adopted a hybrid UX strategy, spending the first few weeks researching established practices and building collaborative relationships. Once my findings were shared and validated with that cross-disciplinary team, I worked in quick sprints to build and refine the necessary guidelines and educational tools to update organizational approaches.
