About the Project:
November 2018 - June 2020
Serving private and independent schools around the world for over 40 years, Independent School Management (ISM) provides guidance and support that enables the best educational experience possible.
Facing increased competition in several aspects of its business, ISM was looking to re-invigorate their offerings with fresh value while keeping a close eye on streamlining their current operations.
My Role:
Initially brought on for a short-term consultation to help with UX Research & Discovery, I was asked to stay on for nearly 2 years to lead several subsequent product design efforts.
Working with in-house specialists, stakeholders, and a broad array of users, I built and mentored several dedicated product teams from scratch to perform in-depth research, product planning, and design.