(Case Study Preview) UX Redesign & Product Optimization: Lexis Nexis IP

Overview


About the Project:

April 2021 - May 2022

One of the earliest pioneers of information database services, LexisNexis is one of the world’s leading providers of legal, regulatory, and business analytics for a massive array of top-tier clients that shape the global economy.

Having recently acquired several new and diverse intellectual property software products, LexisNexis was faced with integrating these together into a comprehensive suite that was consistent and easy-to-use without disrupting the current user experience for thousands of clients.

My Role:

I was brought in to help a newly formed design team update the LNIP’s patent analytics software library, and introduce broader UX practices to an organization that was used to a more traditional software development approach.

Working with product teams, subject-matter experts, and users from around the world (North America, Europe, Asia), I successfully led the design effort to integrate the patent analytics products into the broader LexisNexis portfolio, include additional features, and optimize it for introduction to new international markets.

Results:

  • UX Research framework & product documentation; consolidated and expanded existing deliverables to co-ordinate Product teams’ efforts.
  • Redesign of flagship IP software; updated/expanded PatentSight software, enabling adoption by the USPTO.
  • Lead accessibility/localization efforts for market expansion; introduced LNIP products into several key markets with new United Nations SDG features.
  • Comprehensive Style Guide & Design System; optimized design patterns were expanded into all IP products.