Colour logo for the AstraZeneca Pharmaceuticals company.
Colour logo for the Lexis Nexis company.
Colour logo for the educational software & support services company Independent School Management.
Colour logo for the law firm of Morgan, Lewis, & Bockius.
Colour logo for the Toronto Community Housing corporation.
Colour logo for the JFDL Hospitality Group.
Colour logo for the Blackfly Mobile start-up.
Colour logo for the Burn Media company.

Business Agility via UX Strategy & Product Design

I help organizations navigate the challenging transformation towards human-centered and business-feasible design, to leverage the tremendous competitive advantage it provides.

For the past 14 years, I've worked with multi-disciplinary teams (large and small) to delight users, deliver targeted business outcomes, and promote, embed, and nurture a culture of digital craftsmanship to achieve industry leadership and foster deliberate, strategic innovation.

See my latest work.

My Latest Work

A medical professional interacting with an elegantly designed user interface.

Fostering Digital Healthcare Innovation


Who:

Colour logo for the pharmaceutical company AstraZeneca.

May, 2022 - July, 2024

What:

  • UX Strategy Consultation & Education.
  • Team Recruitment & Leadership.
  • Machine-Learning & A.I. Technology Integration.
  • Project Usability Audits & 3rd Party Collaboration.

Results:

  • A.I./Machine-Learning integration; reduced system diagnosis time from 3-4 days (manual-only process) to 5-6 hours (first-pass A.I. with manual oversight process).
  • Design of new “smart” quality-control system; reactive and predictive functionality saved more than $1 million per month across North American drug production sites.
  • C-Suite stategic dashboard tool; integration and rollout of critical data from across the company in an easy-to-use, powerful tool.
Project Overview
(2 Minutes)
A young family using a tablet to browse various housing services.

Redesigning Patent Analytics Software Family


Who:

Colour logo for the Toronto Community Housing corporation.

April, 2021 - May, 2022

What:

  • UX Optimization Strategy & Planning.
  • Product-Flows & User-Interface Audits.
  • Accessibility & Localization Planning.
  • Style Guide & Design System Creation.

Results:

  • UX Research framework & accessibility/localization plan; consolidated/expanded existing deliverables to co-ordinate Product teams’ efforts, and lead accessibility/localization efforts for market expansion.
  • Redesign of flagship IP software; updated/expanded PatentSight software, enabling adoption by the USPTO.
  • Comprehensive Style Guide & Design System; optimized design patterns were expanded into all IP products.
Project Overview
(2 Minutes)
A teacher calling upon eager students to answer a question.

Empowering Schools & Community Organizations


Who:

Colour logo for the educational software & support services company Independent School Management.

November, 2018 - June, 2020

What:

  • UX Research & Product Planning.
  • Team Formation & Mentorship.
  • Design-System & Deliverables.
  • Usability-Testing & Validation.

Results:

  • Ground-up redesign of flagship software; massively increased usability and decreased maintenance costs.
  • Streamlined digital Survey Products; 300% increase in initial productivity (3 days to 1) & introduced new automated product offerings creating additional revenue streams.
  • Content Strategy integration for Salesforce; created unified data architecture across multiple departments.
Project Overview
(2 Minutes)
See my past work.